Shipping Policy – Urban Aura

Welcome to Urban Aura! We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below before placing your order.

Order Processing

• All orders are processed within 1–3 business days after your order is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, promotions, or peak seasons, processing times may be slightly longer.

Shipping Time

• Standard Delivery: 3–7 business days (depending on your location).

• Delivery times are estimated and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location.

• From time to time, Urban Aura may offer free shipping on selected products or promotional campaigns.

Order Tracking

• Once your order has been shipped, you will receive a tracking number (where available) via email or SMS so you can monitor your shipment.

Delivery Information

• Please ensure that your shipping address and contact details are accurate when placing your order.

• Urban Aura is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

• While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

• If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

Damaged Package

• If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can assist you as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We are always happy to help and ensure you have the best shopping experience with Urban Aura.